Making the invisible visible

Which are the features mentioned in the content moderator’s job offers, how should candidates be and what are they expected to do?

Working hours Skills Responsibilities Experience Qualification 100% Percentage of units presence on the total results analysed Categories 75% 50% 25% Detail orientation Knowledge of the internet and social media Communication skills Awareness of the linguistic, cultural and political situation Tech savvy Resilience Collaboration Propositivity Analysis & research Windows skills Fast work culture Organization Empathy Problemsolving Creativity Confidence to highly sensitive and adult explicit content Enjoy listening to music Activity on social media Multitasking Critical thinking Costumer service Management Brand awareness Brand awareness None iOS skills Ability on working during night shift Decision making Interpersonal skills Adobe suite Knowledge of how to deal with PTSD, anxiety and depression and methods No qualifications Bachelor’s degree High school diploma English Arabic German Master's degree Full time Part time Stage Flexible Unknown woking hours Content revision Documentation& research Co-working User relationship User revision (Delivery/Service) efficiency Active project's management Content creation Training & coaching Time flexibility Translation Medium Long Unknown ex Minimum

Censorship requires people who censor and spend many hours watching all visual contents, including violence, that others won't see online. They are called content moderators, and their work is to decide if visual contents are appropriate for the policy of digital platforms. The research is aimed at defining the common profile of a human moderator through the worldwide job offers on LinkedIn.

Main Findings

In some clusters, like Working Hours, Responsibilities, Experience and Qualification, there is a sub-cluster more quoted than the other ones, instead of Skills, in which there is a lower gap between the sub-clusters.


In Qualification, two big sub-clusters are very different between each other: “no-qualification” and “Bachelor’s degree”.

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There are some required skills, such as “detail orientation”, “empathy”, “enjoy listening to music” and “critical thinking”, that concern a more creative field.

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Protocol

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Data sources

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